{"id":6608,"date":"2025-03-25T07:41:48","date_gmt":"2025-03-25T06:41:48","guid":{"rendered":"https:\/\/ariva.ag\/?page_id=6608"},"modified":"2026-02-24T11:24:49","modified_gmt":"2026-02-24T10:24:49","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/ariva.ag\/en\/f-a-q\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h3 class=\"wp-block-heading has-h-3-font-size\" id=\"h-faq\" style=\"margin-top:var(--wp--preset--spacing--60)\">FAQ<\/h3><p class=\"text-left\"><strong>1. I want to buy data from ARIVA or implement an <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span>\/interface. How does that work?<\/strong><br>You can just talk about our <a href=\"https:\/\/ariva.ag\/kontakt\/\">Contact form<\/a> contact or <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>ema<\/span>il <a href=\"mailto:kundenbetreuung@ariva.de\">customer support@ariva.de<\/a><a href=\"kundenbetreuung@ariva.de\"> <\/a>write. In a first conversation we clarify your requirements, send you an individual offer and accompany you in the technical implementation &ndash; e.g. via <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span> or web integration to live.<br><br><strong>Your Roadmap<\/strong> for your integration of our financial data into your systems:<br>Request: After your request <a href=\"mailto:kundenbetreuung@ariva.de\">customer support@ariva.de<\/a> You will receive a feedback from Monday to Friday within 24 hours.<br>We will discuss your project and your needs.<br>Our tailor-made offer follows as soon as possible.<br>Integration: After your Go, you will receive the <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span> and we will be happy to support you in the implementation. <br>Care: Once the flow of data is productive, you will find a:e personal:r ARIVA contact partner:into the page.<br><br><strong>Two. Why should I buy ARIVA data or web services?<\/strong><br>Since 1998, ARIVA has been providing an invaluable resource for financial institutions, media companies, professional investors:inside and private investors, and convinces with first-class and simple data connections and full service on the web service. With the help of tools and software solutions, we provide the best presentation and analysis of financial information.<br><br><strong>3. What distinguishes ARIVA from other stock exchange data providers?<\/strong><br>Personal support up to implementation, fast reaction times, high data quality, individual solutions and a data-driven infrastructure that is constantly evolving &#x2013; made in Kiel.<br><br><strong>4. What level of service does ARIVA offer me when buying tools, website or data from ARIVA?<\/strong><br>You will receive personal contacts:inside, technical support during implementation, reliable support and regular updates. Depending on your needs, we support you from planning to maintenance.<br><br><strong>Five. Can I test tools or data for free?<\/strong><br>Yes, on request we will provide you with a test access for selected tools, <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span>s or data feeds. Just talk to us.<br><br><strong>6. Is there a minimum run time for data feeds, charts or tools?<\/strong><br>As a rule, we offer flexible contractual term. By default, many services with a 12-month term start &#x2013; depending on the solution, also shorter or individually negotiateable.<br><br><strong>7. How are the prices and costs of data and tools?<\/strong><br>We calculate individually, depending on the scope of data, access frequency, <span class=\"\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">duration<\/span> and type of use (internal\/external). You get a transparent, fairly calculated offer.<br><br><strong>8. What does the customer service support me?<\/strong><br>Our team helps to select the appropriate data, the technical setup, implementation and ongoing operation &#x2013; with problems, questions or requests for change.<br><br><strong>9. Can I get a firm contact for my project?<\/strong><br>Yes. You will receive a:n personal:n contact person at ARIVA, who will accompany you through all phases &ndash; from the <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span> facility to live support.<br><br><strong>10. Can I get all the data I need at ARIVA?<\/strong><br>We offer a wide range of data &ndash; from course data to fundamental data to key figures and indications. What we do not produce ourselves can be provided by partners such as Morningstar or Lang &amp; Schwarz. <br><br><strong>11. What is a data vendor or is ARIVA a vendor?<\/strong><br>Yes, ARIVA is a licensed data vendor. We are an official provider of stock exchange rates, market data, indications and financial information &#x2013; with our own data infrastructure.<br><br><strong>12. How high is the quality of the data and tools ARIVA offers?<\/strong><br>Our data is validated, quality-secured and meet the highest standards. We deliver real-time, delay and EoD data &#x2013; performant, stable and accurate.<br><br><strong>13. I only need certain tools\/data, for example only real-time share courses. Can I still become ARIVA customers?<\/strong><br>Yes, we also offer small packages or individual tools. We also find suitable solutions for slim requirements.<br><br><strong>14. How quickly does ARIVA react in case of disturbances in the data feed?<\/strong><br>Our systems are highly available. If there is a malfunction, we will inform you proactively and work with high priority on the solution.<br><br><strong>15. How fast can ARIVA provide new data or tools?<\/strong><br>Depending on the compl<span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>exit<\/span>y and system environment, we provide new data in a few hours to a few days. Our customer support supports you directly in the implementation.<br><br><strong>17. Does ARIVA offer finished tools and data packages or are the solutions created individually?<\/strong><br>Both. You can use proven standard products or let us develop customized packages.<br><br><strong>18. I am asset manager &#x2013; can ARIVA offer me suitable data and tools?<\/strong><br>Yes. Many asset managers use our tools like <span class=\"\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">portfolio<\/span> widgets or course data feeds.<br><br><strong>19. Is ARIVA a financial data platform or market data provider?<\/strong><br>Yes, we are one of the leading financial data providers in Germany. Our offer ranges from raw data to fully integrated web solutions.<br><br><strong>20. What does ARIVA offer for financial service providers, <span class=\"\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">broker<\/span>s or asset managers?<\/strong><br>Course data, master data, fundamental data, key figures, indications, tools, web services &#x2013; individually customizable and reliably provided.<br><br><strong>21. Does ARIVA provide a financial data <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span>, chart tools or web services?<\/strong><br>Our <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span> provides structured course, master or fundamental data. We also offer chart widgets, performance tools and interactive financial graphics.<br><br><strong>22. Can I also obtain third-party data from ARIVA such as Morningstar, Lang &amp; Schwarz, Deutsche <span class=\"\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">B&#xF6;rse<\/span>, Gettex or FWW?<\/strong><br>Yes, we work with numerous stock exchanges and data providers and enable this content to be linked via our platform or <span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span>.<\/p><p class=\"text-left\">Any questions? Then please write to us <a>customer support@ariva.de<\/a> or use our <a href=\"https:\/\/ariva.ag\/kontakt\/\">Contact form<\/a>!<\/p><p class=\"text-left\"><br><\/p>","protected":false},"excerpt":{"rendered":"<p>FAQ 1. I want to buy data from ARIVA or implement an <span class=\"\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\"><span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span><\/span>\/interface. How does that work?You can just talk about our Contact form contact or <span class=\"\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\"><span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>ema<\/span><\/span>il customer support@ariva.de write. In a first conversation we clarify your requirements, send you an individual offer and accompany you in the technical implementation &#x2013; e.g. via <span class=\"\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\"><span class=\"\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>API<\/span><\/span> or [&#x2026;]<\/p>\n","protected":false},"author":7,"featured_media":13319,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"singleplain","meta":{"content-type":"","footnotes":""},"class_list":["post-6608","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQs - Hier findest du die Antwort<\/title>\n<meta name=\"description\" content=\"FAQs - Hier findest du die Antwort. 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